Leaders need accurate, timely information
to make decisions. The Hill Group designs and
implements a variety of performance and diagnostic
measurement tools that can be utilized to enhance
your organization’s culture and profitability. Many
of these tools serve as lead business indicators
that can help predict and forecast organizational
and financial performance. They include:
Employee Opinion Surveys
Employee opinion
surveys are the most efficient management tools to
identify specific barriers to organizational effectiveness. We
can help your organization utilize this tool as part
of your continuous improvement process and strategic
planning process. Our employee opinion surveys
enable employees to anonymously contribute valuable,
firsthand information about your organization’s
strengths and weaknesses. The Hill Group’s
employee opinion surveys are administered online,
by phone, and/or paper.
New Hire Surveys
New hire
surveys are specialized opinion surveys that provide
your organization with valuable information and feedback
on employee attraction and retention. New
hire surveys are provided to new employees at time
of hire and then at periodic intervals in the future
to gather information on the quality of your organization’s
employment proposition. There are many elements
that comprise an employment proposition (pay, benefits,
hours, parking, supervisor quality, etc.). Data
from this survey will help an organization understand
what employees value in the employment proposition
and their level of satisfaction with the organization.
Exit Surveys and Interviews
Exit
surveys and interviews are conducted once an employee
separates from an organization. They
are specialized opinion surveys that can provide
your organization with valuable information on
potential drivers of turnover. This information
can be used to continually improve your organization’s
employment proposition. There are many elements
that comprise an employment proposition (pay, benefits,
hours, parking, supervisor quality, etc.). Data
from this survey will help an organization understand
what employees value in the employment proposition
and identify critical opportunities to improve
organizational performance.
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Internal and External Service
Quality Surveys
Studies demonstrate a strong
correlation between financial performance and the
emphasis that an organization places on service quality. The
Hill Group’s full range of service quality
surveys can help your organization to build a culture
of service quality and continuous improvement. Our
external service quality surveys enable your customers
to provide feedback on how well your employees provide
consistent, prompt, and friendly service. Our
internal service quality surveys enable departments
within your organization to provide feedback on how
well other departments are providing service and
support.
Our consultants will:
- Develop survey instruments to meet your customer
service goals
- Manage the operations and logistics
of your survey
- Provide a help desk for troubleshooting
- Assess
results and identify opportunities to improve service
quality
- Benchmark your company's service quality
with industry standards
- Identify problems and recommend
corrective action
- Report the analysis of your survey
in real time
- Assist in developing tactical and strategic
plans to facilitate improvement based on survey
results
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360-Degree Leadership Feedback Surveys
360-Degree Leadership Feedback processes require
individuals to rate their own performance and compare
it with performance ratings from others. Examples
of other individuals who may provide feedback include
peers, managers and supervisors, direct reports,
customers (internal and external), and suppliers. 360-degree
survey results provide employees with valuable
information regarding strengths, growth opportunities,
and priority improvement areas. Our
clients typically assess individuals on their ability
to serve, adapt, present, manage, support, negotiate,
and relate to others. The Hill Group can
customize this survey to meet your needs.
Organizational and Core Competency Development
The identification and development of core competencies
will differentiate your organization and attract
buyers, investors, and employees. Core competencies
vary among organizations and industries. They
may be in the form of unique processes, technical
knowledge, or relationships with key stakeholders. C.
K. Prahalad and Gary Hamel first introduced the
concept of core competencies in the Harvard Business
Review. The first step in identifying your
organizations core competencies is to ask the following
three questions:
- Does this competency provide the consumer benefits?
- Is
this competency difficult for competitors to imitate?
- Can
this competency be leveraged to many products,
services, and/or markets?
The Hill Group provides a unique approach to organizational
and core competency development. We will work
collaboratively with your organization to:
- Identify core competencies
- Develop training programs
to align workforce skills with core competencies
- Leverage
resources to improve deficient organizational areas
- Create
systems for core competency monitoring
- Communicate
the benefits of your core competencies to internal
and external audiences
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Integrated Talent Management Processes
Talent performance management and organizational
measurement are two key tools that drive organizational
success and sustainability. Performance management
ensures that work has been allocated appropriately
throughout the organization. The accurate
and timely measure of individual performance is
necessary to align organizational performance with
overall goals and objectives. Organizational
measurement systems, such as surveys and assessments,
provide data to support decision-making. It
is difficult for organizations to manage what they
do not measure.
The Hill Group has partnered with Tower, an online
employee performance management system, to deliver
an integrated approach to talent performance management
and organizational measurement. Integrated
Talent Management includes dynamic monitoring of
individual employee performance as well as access
to the following organizational measurement tools:
- Employee Opinion Survey
- Pulse Opinion Survey
- Exit Survey
- Internal Service Quality Survey
- 360-degree Feedback
Survey
- New Hire Survey
Integrated Talent Management provides the following
benefits:
- Consolidates performance reviews and employee
surveys into one process
- Reduces tracking and reviewing
time and cost through automated reporting
- Eliminates
human input errors
Click
here to learn more about our Integrated
Talent Management Process.
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