Volume 17 l  Winter 2008

Message from the President
Chris W. Brussalis, President & CEO
Click here to read.  

Workforce Development
Kelly L. Glass, Consultant

Treating Accountability as the Baseline for Performance

Accountability is not a challenge to overcome or a goal to be reached for people who are excited and passionate about what they do.  It is a given.   When passionate and motivated people volunteer for responsibilities and willingly hold themselves accountable for affecting change, accountability systems become the Read more.  

Business Development
Jaime Bongiorno, Business Development Coordinator
Big Brother is not watching
In sales, accountability should be self-driven.  Of course, there are quotas to reach monthly, quarterly, and year-end goals to achieve.  However, on a daily basis, salespeople are held accountable to no one  Read more.  

Organizational Development & Measurement
Jordan Pallitto , Consultant
Sustaining Advantage through
Measurement and Accountability for Change
Why managers must engage and act upon employee opinion

“People may be our ‘most important asset,’ and even our most expensive asset, but they are rarely our most measured asset.”

Today’s data-driven corporate climate is far removed from the days when “gut feelings” set company policy, and successful managers recognize that there is no substitute for evidence-based decision making.  While a keen business sense is

Davenport, T.H. and J.G. Harris, Competing on Analytics. Harvard Business School Press, (2007): 78.  Read more.  

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